Return Policy

Cal Ranch food products are perishable. Therefore, in order to uphold our food safety standards, we are unable to accept returns or offer a cash refund for any food product(s). If you have an issue with your order, please contact our Customer Care Service : Telephone: (925) 429-2900 (Available: M-F 9am – 3:00pm PCT)  

Shipping Policy

Cal Ranch Inc is located in Stockton, California. As a default we ship our products to residential and commercial addresses via UPS Ground (unless specified otherwise). You may elect to choose between Ground, UPS 2-day and 3-day at your discretion. We ship to all states located in the Contiguous United States. Shipping charges are based on item costs plus costs incurred to process, prepare, and transport your order and related customer service.  

Incorrect Addresses & Reroutes

We do our best to ship your packages based on the information you provide. Therefore, it is very important that you verify addresses and the availability of your recipient before placing your order. Sometimes weather delays or incorrect address entries may cause a delay, which means that we will be unable to guarantee a specific delivery date. If you have questions, please call our Customer Care Service.  

Signatures

We do not require delivery signatures. However our shipping carriers may require signatures for certain types of deliveries, including those to apartments or offices.  

Failed Delivery Attempts

If a signature is required at a particular address, UPS will attempt to deliver up to three times. After the third attempt, the package will be returned to Cal Ranch Inc.. Failed delivery attempts do not qualify for replacements or refunds. If your purchase does not arrive as expected, please call our Customer Care Service.  

Order Tracking

After your order is placed; you will receive a separate email from UPS Quantum View with your Order Tracking Number and a link to UPS.com. You may enter your tracking number on their website to view the status of your order.   

Additional Processing Information

All shipping and processing charges are based on the price of merchandise shipped to a named recipient at a single address. While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. Please check all addresses carefully, because delivery and postal services will not forward. We guarantee delivery only to the address we are given. Prices are subject to change without notice.